Return & Refund Policy

Overview

At Fortepad, we are committed to delivering reliable OEM and ODM manufacturing solutions with consistent quality and professional service.

Due to the customized nature of our products, return and refund policies differ from standard retail products.

Custom Products

Most Fortepad products are manufactured according to customer specifications, including:

• Custom designs

• Custom sizes

• Custom materials

• Custom logos

• Custom packaging

Because these products are made specifically for each customer, custom orders are generally not eligible for return or refund due to changes of preference or incorrect specifications provided after production approval.

Quality Issues

If products are received with manufacturing defects, incorrect specifications, or quality issues caused by Fortepad, customers should contact us within:

7 days after receiving the shipment.

Customers should provide:

• Order details

• Product photos or videos

• Description of the issue

Our team will review the case and provide an appropriate solution, which may include:

• Replacement of defective products

• Reproduction of affected items

• Partial refund depending on the situation

Production Approval

Before mass production begins, customers are responsible for confirming:

• Product specifications

• Materials

• Dimensions

• Artwork and designs

• Samples (if applicable)

Once production is approved, changes or cancellations may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom OEM/ODM products

• Products with customer-specific designs

• Products that have been approved by the customer before production

• Products damaged due to improper use or storage

Shipping Damage

If products are damaged during transportation, customers should contact Fortepad as soon as possible and provide supporting evidence, including photos of the packaging and damaged products.

We will work with customers and logistics partners to resolve the issue.

Refund Processing

If a refund is approved, the refund method and amount will be confirmed based on the specific case.

Approved refunds will be processed within a reasonable timeframe after confirmation.

Contact Us

For return, refund, or quality-related inquiries, please contact:

Email:
sales@fortepad.com

Fortepad
Denver, Colorado, United States